Deliveries to rural address usually take an extra couple of days to arrive so please allow for this.
Parcels delivered to rural addresses will be carried by two separate courier companies. The first is the company that picks the parcel up from our warehouse. This courier company delivers the parcel to a rural courier agent who then delivers it to its final destination.
The courier company that picks the parcel up from our warehouse will track the items until they are delivered to the rural courier agent. At this point, the tracking information will show the item as delivered, yet it may not have reached your address yet.
It is likely to take another 2-3 days before it is delivered.
Once the parcel has been transferred to the rural courier agent, tracking information is no longer available, unfortunately.
If your delivery is to a rural address, please allow 3 working days from the date the tracking information shows “Delivered” before following up with the courier company.
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