Oscar Mx: The grey seat release buttons on my Oscar Mx are not staying in place when I push them in. Can I fix this?

If the grey seat release buttons on your Oscar Mx do not stay in place when you push them in, it's possible there is a small spring within the housing missing.  If this is the case, we will send you a replacement asap.

To establish if this is the case, please work through the following steps:

You'll need a Phillips screwdriver.

Step 1:

- Please remove the screws that hold the cover in place and carefully remove the cover.

Step 2:

- Inside the housing is a grey part which should have a small horizontal spring attached to its side. If you cannot see this when you open the cover, then it is missing and will need to be replaced.

Step 3:

- Once you've established if the horizontal spring is in place, we'll also need to identify if a second spring is in place. This second spring is smaller and is vertical.  This is positioned behind the grey part.

- Please carefully remove the grey part very slowly as the small spring in the back is taut and may pop out.

- Turn the grey part over and see if the small vertical spring is in place.

- If the tiny vertical spring is missing, you will need to identify which side of the stroller this is. The small grey part will have an L or an R on it to enable you to do this.

Step 4:

- Replace these parts and the housing unit cover to enable you to continue using your stroller until we send a replacement spring.

Here is a link to a video demonstrating the above: https://youtu.be/ldEBLOHCdOI

Once you have established which spring is missing, please email us at hello@edwardsandcobaby.com and let us know which spring is missing (horizontal, vertical or both).  If the vertical spring is missing, is this L or R?

In addition, we'll need a little more information:

- a copy of your original purchase receipt showing the date of purchase,

- a picture of the manufacturing sticker which you'll find on the inside of the stroller frame,

- your delivery address, mobile number and email address.

Once we have all of the above information, we will have a replacement spring sent out to you asap.